FAQ
Most Common Questions from Our Clients
Care & Maintenance
How should I care for my jewelry?
Keep your jewelry dry, store it in a soft pouch or jewelry box, and wipe it gently after each use. Avoid exposure to perfume, lotions, and humidity.
Do you offer gift packaging?
Yes! All Linealine orders come in elegant packaging, ready to be gifted or treasured.
Orders & Payments
How can I place an order?
Simply browse our collection, select your favorite items, and click “Add to Cart.” Once you’re ready, proceed to checkout and follow the secure payment steps.
What payment methods do you accept?
We accept major credit/debit cards and secure online payment options. All transactions are encrypted and processed safely.
Can I modify or cancel my order after placing it?
If your order hasn’t been shipped yet, you can contact us at support@linealine.com within 12 hours to request changes or cancellation.
Shipping & Delivery
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and costs vary depending on your location.
How long will my order take to arrive?
Processing usually takes 1–3 business days, and delivery time depends on your country. You’ll receive a tracking number once your order ships.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow your package’s journey.
Products & Quality
What materials are your jewelry made of?
Our pieces are crafted from high-quality materials such as stainless steel, sterling silver, and gold plating — designed to be durable, elegant, and hypoallergenic.
Will my jewelry tarnish or fade?
With proper care, your jewelry will stay beautiful for a long time. Avoid contact with water, perfume, and harsh chemicals to preserve its shine.
Are your pieces suitable for sensitive skin?
Yes. Most of our jewelry is nickel-free and hypoallergenic, making it safe for sensitive skin.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Please contact support@linealine.com before returning your item.
Do you cover return shipping costs?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.